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A true virtual garden centre 

Payment, Postage and Packaging

Payment 

We use Worldpay merchant services and also PayPal. We are unable to take payments over the phone due to the nature of secure payments. We can accept orders in the post and cheques must be payable to Potter & Rest Ltd. Please include the relevant postage and packaging charge with the cost of your order, and also remember to give details of what you wish to purchase. Thank you.

 

Postage and Packaging

Standard UK delivery is from £5.75 depending on the weight of the parcel and can be up to five working days depending on individual product lead times.

Standard UK delivery is free on all orders from Potter & Rest of £80 and over, however this does depend on the weight of the parcel and with heavy and bulk items, such as aggregates, composts, furniture, BBQs, trees and large pots, we will quote separately for carriage.

Your order will need to be signed for unless you leave a note at the checkout with details for where the courier can leave it securely. 

 

Seeds

If you purchase up to five packets of seeds only (any varieties), the P&P will be a total of £2 only.In order to qualify for this special P&P price you need to apply this code at check out ‘SeedP&P’.

These terms apply to the code:

  1. Only one online discount may be applied to each transaction.
  2. Potter & Rest reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
  3. Promotion codes are only valid on products while stocks last and maybe withdrawn at any time.
  4. Promotion codes are not transferable, and not redeemable for cash, credit, or towards previous purchases.
  5. The code can only be applied when you purchase up to five packets of seeds on their own (any varieties). The order must only consist of seeds for the £2 postage and packaging rate. If you have other items in your order the code cannot be used. However, P&P is free for orders over £80. There are some exceptions on larger goods such as furniture and for orders outside the UK.

     

    Greetings cards

    If you purchase up to four greetings cards only, the P&P will be a total of £2.50 only. In order to qualify for this special P&P price you need to apply this code at check out ‘CardsP&P’.

    These terms apply to the code:

    1. Only one online discount may be applied to each transaction.
    2. Potter & Rest reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
    3. Promotion codes are only valid on products while stocks last and maybe withdrawn at any time.
    4. Promotion codes are not transferable, and not redeemable for cash, credit, or towards previous purchases.
    5. The code can only be applied when you purchase up to four greetings cards on their own. The order must only consist of greetings cards for the £2.50 postage and packaging rate. If you have other items in your order the code cannot be used. However, P&P is free for orders over £80. There are some exceptions on larger goods such as furniture and for orders outside the UK.

     

    Plants

    All of our plants ordered for home delivery will be delivered within seven to 14 days via our courier service. There is a home delivery charge of £5.50.

     

    Trees

    Our trees online are available for home delivery only and will be delivered via our chosen courier company. There is a home delivery charge of £25 per tree and they are exempt from the free delivery option.

    However for multiple tree orders to the same address we can quote delivery separately. Please contact us to obtain a quote on carriage.

    We are unable to delivery our trees to the Highlands and Islands of Scotland and Northern Island. Trees may also take 2 weeks to be dispatched as they may not be in stock and we would have to source them from the supplier.


    Garden furniture and BBQs

    Our garden furniture online and BBQs are available for home delivery only and will be delivered via our chosen courier company. Once you have placed your order the courier company will contact you within 3 - 5 working days to arrange a convenient delivery date.

    There is a home delivery charge of £50 for our range of garden furniture and BBQs online.


    Deliveries to multiple addresses

    If you'd like to have items sent to separate UK addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.


    Overseas orders 

    Costs to send products overseas are quoted as per each individual parcel size and weight. Please contact us by email or telephone to get a quote for postage of the item you wish to buy before purchasing it.

    We can't deliver everywhere but we'll try our very best so just let us know where in the world you would like us to send your item/items and we'll let you know what we can do. Please note we are unable to send seeds and plants overseas due to rules and regulations governing the shipment of these items.


    Part shipment of an order

    Please note that if there is an item that is out of stock, but is due to arrive in the warehouse within 48 hours, your order will be held and dispatched together.

    If the delay is longer than 48 hours your order will be part dispatched. The postage charge will only be taken once, even if your order is part shipped due to an item being back-ordered.


    Recycled packaging 

    Wherever possible we only use recycled packaging for all of the orders we send out to customers. In order to be kinder to the environment we will try to use recycled boxes, envelopes and packing materials whenever we can. We're indebted to our kind makers who pass on any packaging they may have from the raw materials they have sourced so that we can recycle and re-use them for packing your goods. But please rest assured your order will come in a neat, tidy, safe and well-packed parcel with our logo on the outer envelope or box. 

    Christmas 2017 delivery

    Our last ordering day for guaranteed Christmas delivery is Monday, December 18, 2017 for all products except our Gift Cards as they are delivered by email automatically, so can be purchased up until a few minutes before you need them.

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